Customer care
Return policy
Returns for Veloura organizers
We want you to feel at ease with your Veloura organizer. If it is not the right fit, we accept returns within 30 days of delivery.
Eligibility
- Items must be unused and in their original packaging
- Items must be returned within 30 days of delivery
- Custom or personalized items are not eligible for return
How to Return
- Contact us with your order number
- We will provide you with a return shipping label
- Ship the item back to us
- We will process your refund within 5-7 business days
Refunds
Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
If you have any questions about our return policy, please contact us.